Frequently Asked Questions

General Company Information and Customer Support

• Who is VespiTech Ltd?
  • VespiTech Ltd is the name of the company through which we operate the Game Oracle platform and our indie game studio, Jammy Wasp. It’s still operated by the two of us (Ross and Jennie), but by law we have to put our company name on our Terms of Service, Privacy Policy and Stripe rather than Game Oracle for full transparency.
• Where can I find user manuals or guides?
  • Every guide lives in the Help Centre. You can also reach it from Help at the top of your screen once you’re signed in.
• How can I contact customer support?
  • Please e-mail support@game-oracle.com with any questions you have, including questions about your subscription or a payment.
• How long do I need to wait for a response from customer support?
  • Because we’re a small team of 2, we aim to reply to your email within 5 business days, but we will endeavour to get to you sooner.
  • Please check your spam before following up on your query.
• How do I get support for my subscription or a payment?
  • You can update your payment details, download invoices, switch billing plans or cancel at any time: go to your account settings and click Manage subscription. This opens your secure Stripe billing portal.
  • If you’re a member of a Business account, the account owner manages billing, so please speak to them first.
  • For anything the billing portal can’t help with, e-mail support@game-oracle.com.

Account Management

• How do you keep my personal and account information safe?
  • We protect your personal and account information using industry-leading security measures, including Firebase Authentication and secure cloud infrastructure, with data encryption both in transit and at rest, ensuring your sensitive information remains confidential and protected against unauthorized access.
• Why am I being asked to confirm my email address?
  • We send a confirmation link to every new account’s email address. You have full access for 7 days while you confirm it, after which you’ll need to click the link to keep using Game Oracle.
  • Each link works for 24 hours. If yours has expired or never arrived, check your spam folder, then use the resend button on the banner or on the confirmation page to get a new one.
  • Typed your address wrong? You can correct it in account settings (see below).
• How can I reset my password?
  • If you signed up with your e-mail and created a password, you can click (forgot password) when you sign in.
  • Alternatively, sign in, click the icon in the top right hand corner, go to your account settings and use Update Password.
  • If you sign in using Google or GitHub, your password is managed by that provider, so you will need to change it with them.
• How do I edit my account information?
  • Sign in, click the icon in the top right hand corner and go to account settings. You can update your Name and Company Name there with Update Details.
  • To change your email address, enter your New email address and Current password and click Change email address. We’ll send a confirmation link to the new address, and nothing changes until you click it.
  • If you sign in with Google or GitHub, please e-mail support@game-oracle.com to change your email address.
• Can I delete my account?
  • You can permanently delete your account by logging in and navigating to your account settings.
  • You will need to cancel any active subscriptions before you can delete your account.
  • If you hold a seat on someone else’s Business account, deleting your account frees that seat for the owner to reuse.
  • If you delete your account before the end of your subscription period, you will not be refunded for the remaining days of your subscription.
  • Please note that we cannot recover deleted account information and if you wish to use Game Oracle tools in the future, you will need to create a new account.
• Who can see my search history?
  • Your specific search history is private to you.
  • We will only use aggregated, anonymous search information to improve our products and services for our customers.
• What happens to my search history when I cancel my subscription?
  • You can keep your search history for 6 months even if you cancel your subscription and renew at a later date.
  • Your search history will be deleted in the event that you delete your account
• How do bookmarks work?
  • Subscribers can bookmark games, market gaps, features and studios using the bookmark button on each page.
  • Your bookmarks are collected under Your Bookmarks on the dashboard, and the directories have a Bookmarked only filter so you can browse just your shortlist. See the Directories guide for details.
• What does NSFW mean?
  • NSFW means “Not Safe For Work” and are games that contain explicit content such as nudity and sex.
  • Games are considered NSFW if they have the user defined ‘NSFW’, ‘Hentai’, or ‘Sexual Content’ tags.

Plans and Business Accounts

• What plans do you offer?
  • Free: similar title search with limited filters in Data Explorer, the Saturation Map and Game Locator, the Steam Revenue Calculator, Trend Watch on your dashboard, the directories, and preview pages for games, studios and features.
  • Individual: everything in Free, plus description and image search, full filters and exportable tables, trend maps, Game Gap, Concept Compass, full game, studio and feature reports, bookmarks and search from the navigation bar.
  • Business: everything in Individual, plus API and MCP access for your own tools and AI assistants, and the option to add seats for your team.
  • Prices are shown in your currency on the pricing page, with monthly and yearly options.
• What can I see on game and studio pages without a subscription?
  • Free accounts can open any game, studio or feature page and see a preview: the key store facts, screenshots and summary for a game, the headline details for a studio, and the overview for a feature. Everything else unlocks with a paid plan.
• What is a Business account?
  • A Business account includes your own seat with full access to every research tool, plus access to our REST API and MCP server.
  • You can add up to 20 additional seats for teammates. Everyone on the account shares one monthly API allowance of 10,000 requests, and each API key is limited to 60 requests per minute.
  • The Business Accounts guide covers setting up, inviting teammates and managing API keys. Business accounts are covered by our Business Terms.
• Can I switch from Individual to Business?
  • Yes. Click Get Business Access on the pricing page and choose your seats. Your Individual subscription is replaced straight away, and you only pay the prorated difference for the rest of your billing period.
• I’ve been invited to join a team. What happens to my account?
  • Accepting an invite upgrades your existing account to a seat on the team’s Business account, and billing moves to the account owner. If you already pay for an Individual subscription, you’ll need to cancel it before you can accept.
  • If the owner frees your seat, or their subscription ends, your account returns to the Free plan (you keep your account and everything in it). To leave a team, ask the owner to free your seat.
• Where can I find the API and MCP documentation?
  • The API Documentation and MCP Server Setup guides are public, so you can explore what’s possible before upgrading.

Payments

• How do you process payments securely?
  • We use Stripe checkout to securely process subscription payments. Stripe are used by millions of companies worldwide. You can find their privacy policy and how it relates to you in Section 1.2 here.
• What happens if I’ve paid, but I can’t access my account?
  • If you experience any problems with accessing your account and/or using Game Oracle tools, please contact us immediately via support@game-oracle.com. We aim to reply to support requests within 5 business days.
  • We cannot accept responsibility for technical issues that occur on your side, such as internet loss or computer failure.
• Can I change or cancel my subscription?
  • Yes, you can cancel your subscription at any time: go to your account settings and click Manage subscription.
  • You can upgrade from a monthly subscription to an annual subscription via your account settings. After payment, the change will take effect at the start of your next billing cycle.
  • You can upgrade from the Free Tier to a paid Individual subscription by hitting the red “Upgrade” button or via your account settings. After payment, the change will take effect immediately and your billing cycle will change accordingly.
  • Business owners can add or remove seats at any time from Team Seats in account settings. You’ll see the exact charge or credit before you confirm.
• What happens when I cancel my subscription?
  • When you cancel your subscription, you will be able to use the paid features of Game Oracle tools for the remainder of your billing period.
  • For example if you paid for a month’s subscription on the 15th June, you will be able to use all the paid features of Game Oracle until midnight on the 14th July.
  • If you paid for an annual subscription on 15th June, you will be able to use all the paid features of Game Oracle until midnight on the 14th June the following year.
  • After the original billing period, your account will switch to the Free Tier with limited access to the research tools.
  • If you cancel a Business account, every teammate’s seat ends at the same time and their accounts return to the Free plan.
  • If you cancel your subscription, and your account becomes inactive, you will be able to retain your account and the information associated with it for a period of 12 months as per our Privacy Policy.

If you have any questions about using any of our tools, drop us an email at support@game-oracle.com and we’ll get back to you as soon as possible.